Privacy Policy

FitRemind ("we," "us," or "our") operates the FitRemind SMS reminder service. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, phone number, and email address provided when signing up or opting in to receive SMS messages.
• Usage Data: Information about how you interact with our service, including message delivery status and opt-out requests.
• Device Information: Basic technical information such as IP address and browser type when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Send SMS reminders and notifications that you have opted in to receive
• Manage your preferences and opt-out requests
• Improve our service and customer support
• Comply with legal obligations
• Communicate with you about your account or our service

3. SMS Messaging & Opt-In

By providing your phone number and signing up for FitRemind, you expressly consent to receive SMS text messages from us. These messages may include workout reminders, appointment confirmations, schedule updates, and service notifications.

Message frequency: Message frequency varies based on your trainer's settings, typically 1–5 messages per week.

Message and data rates may apply. Check with your mobile carrier for details.

To opt out: Reply STOP to any message to unsubscribe immediately. You will receive one final confirmation message.

For help: Reply HELP to any message or contact us at hello@fitremind.fit.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use Twilio to deliver SMS messages. Twilio processes message data as our service provider.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• Business Transfer: In the event of a merger or acquisition, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@fitremind.fit.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with your local data protection authority

8. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@fitremind.fit
• Website: fitremind.fit